Canadian Auto Dealer Webinar Series: Service Drive Effectiveness For The 21st Century
Join Dealer-FX on August 15th for an informative best practice webinar about enhancing the customer experience in the 21st Century.
Fixed-Ops Round-Up: News for the Service Lane
As we turn the corner on summer, the 2019 sales year looks more volatile than ever, with nary a pattern or predictable trend to count on. The automotive market has simply become more complex and demanding, with many different ways to create revenue and reduce cost by leveraging digital tech opportunities – and streamlining processes.
Tacoma Dodge Delivers an End-to-end Service Experience With wiADVISOR 3.0
Tacoma Dodge opened in 2011 and has quickly become one of the largest dealerships in Washington State. They are one of 407 FCA dealerships to earn the prestigious 2019 Customer First Award for Excellence certified by J.D. Power.
Automotive News: Dealer-FX and Hunter Help Dealerships Connect with Service Customers
Ultimately, Big Data means little unless it's connected to a bright idea that helps customers find more value in their automotive experience.
Three Questions About Digital MPI… And One Special Feature
Exceeding expectations in a profitable and efficient way requires technology. That’s a simple fact. For Dealer-FX, getting to the heart of the matter is what Digital MPI is meant to do. It’s designed to be a fast and convenient way to get approvals on service recommendations. By reducing the time it takes to get a response from the customer and decreasing phone calls back and forth, Digital MPI improves department efficiency and vehicle throughput, saving technicians and advisors time.
Nourse Nissan Streamlined Processes and increased $ Per Repair Order with Nissan SWS From Dealer-FX
Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.
Dealer-FX Announces Expanded Integration with PBS Systems
Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, today announced a more comprehensive partnership with PBS Systems. PBS Systems is a leading provider of DMS software providing accurate, reliable dealership software, services and support for over 30 years.
Dealer-FX Announces Integration with Hunter Engineering Company
Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced the inclusion of Hunter Engineering product data into its ONE Platform service experience.
J.D. Power to Dealers: Go Digital with Service
Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.
Car Candy: 2019 New York Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.