Solutions
Solutions
Service technology designed for you.
With solutions designed to meet the needs of every stage of service, Dealer-FX has the tools and support proven to help you grow your business, retain more customers, and help you become more efficient.
While a digital transformation of your service department is necessary, it can also be complicated. We understand that. It’s why we designed solutions that meet the needs of each of your users – providing tools that are familiar, intuitive, and efficient.
ONE Platform
Deliver an end-to-end digital service experience
From scheduling to check-out, deliver an experience for your customers unlike any they’ve had before with the only end-to-end platform connecting all stages of service.
Every touchpoint in a customer’s service lifecycle is captured in ONE Platform. Each application was designed and developed by our team to work together seamlessly. With only one partner to deal with, we make things easier for you.
ONE Platform integrates with your DMS, giving you real-time access to important data and advanced performance analytics. Our industry-leading service technology is designed to improve the customer experience by promoting transparency, so you can build lasting relationships and improve revenue for your dealership.
Experience
Modernize the appointment and check-in experience
Experience makes appointment scheduling and service check-in easy for the vehicle owner, while simplifying appointment management and customer communication for your dealership. It was specifically designed to accommodate physical distancing.
Experience integrates with leading DMS providers, ensuring customer and vehicle information is consistent and seamless across applications. It also runs on the Dealer-FX ONE Platform, allowing you to easily upgrade the solution with tools that will enhance other areas in your service process.
Experience
Modernize the appointment and check-in experience
Experience makes appointment scheduling and service check-in easy for the vehicle owner, while simplifying appointment management and customer communication for your dealership. It was specifically designed to accommodate physical distancing.
Experience integrates with leading DMS providers, ensuring customer and vehicle information is consistent and seamless across applications. It also runs on the Dealer-FX ONE Platform, allowing you to easily upgrade the solution with tools that will enhance other areas in your service process.
Powerful Integrations
Dealer-FX has achieved certified DMS integration with 20+ leading providers, ensuring the consistency of vehicle and customer data across applications, and improving the efficiency for your team.
Advanced OEM Integration puts powerful data in the hands of your advisors, giving them the ability to easily access everything they need in order to provide a comprehensive write-up – with efficiency.
Some of our third-party partnerships include Hunter, DealerTire, Recall Masters, and TSD, just to name a few.
Performance Consulting & Training
Our process consulting team is made up of industry experts, providing both virtual and on-site training to help you succeed and attain results.
24/7 Access to Unlimited Online Training
Dealer-FX’s Learning Academy contains all of the training modules and videos you need for additional support and refresher training. Your management team can also monitor training progress and access completion reporting.
Live Support when you need it
9 out of 10 calls are answered – by a live person – within 20 seconds. We understand your time is precious, so we’re here to answer your questions and support you every step of the way.
Customers are more likely to accept additional work recommendations when they are presented on a tablet, including details, cost estimate and history.
JD Power, 2019 CSI Study