A dealership’s BDC will typically interact with more customers than any other department. A well run BDC will deliver an exceptional customer experience while freeing service advisors and managers to operate their business, resulting in dramatic improvements in dealer revenue, CSI and customer retention.
After a thorough evaluation and measurement of every process, system and employee, we’ll design a comprehensive training program (driven by KPIs) as well as coaching sessions focused on effective processes.
Let us help you develop a BDC that is optimized to deliver on the KPIs that are most important to you – customer growth, profitability, CSI, or a combination of all. By developing a culture of goal-setting, best practices and ongoing improvement, we’ll help transform your BDC into a high-performing team committed to your dealership’s success.