ONE Platform

ONE Platform

Powerful solutions for every stage of service.

ONE Platform is a fully-integrated, cloud-based system that connects your dealership, your customers, and third-party systems, to make your service department more efficient and deliver a better customer experience.

If you’re looking to improve your service processes and make a significant impact to your bottom line, you need one integrated system that can connect all of the data, people, and processes in your service department. You need ONE Platform by Dealer-FX.

Drive Department Efficiency

Through our industry-leading partnerships and integrations, ONE Platform combines customer and vehicle information into one, simple-to-use solution that provides real-time access to all the data your service team needs.

How we drive efficiency:

  • Instant messaging between advisors, technicians, and parts

  • MPI approvals for customers via text and email
  • Monitoring progress of every vehicle, at every stage of service

  • Shop loading, capacity management, and scheduling controls

  • Online payments

Retention and Profitability

Throughout every stage of service, ONE Platform helps you provide an exceptional customer experience to fuel your dealership’s growth. Our solutions help you optimize every stage of service to ensure you are efficient and profitable.

How we create retention and profitability opportunities:

  • Tire integration to support tire estimates and sales

  • Automated follow-up on all declined service work

  • Text and email marketing retention campaigns, leveraging ONE Platform data

  • BDC call management and reporting

  • Professional and consistent menu recommendations and pricing

Retention and Profitability

Throughout every stage of service, ONE Platform helps you provide an exceptional customer experience to fuel your dealership’s growth. Our solutions help you optimize every stage of service to ensure you are efficient and profitable.

How we create retention and profitability opportunities:

  • Tire integration to support tire estimates and sales

  • Automated follow-up on all declined service work

  • Text and email marketing retention campaigns, leveraging ONE Platform data

  • BDC call management and reporting

  • Professional and consistent menu recommendations and pricing

Customer Experience

Keeping your customers engaged, respecting their time, and providing a pleasant service experience are critical factors for long-term retention. Dealer-FX has the tools to help you empower and impress your customers.

How we enhance the experience for your customers:

  • Schedule, check-in, and pay for service conveniently with their mobile device

  • Consistent menu presentation and pricing across all touchpoints

  • Visibility to technician recommendations and instant approvals

  • Proactive service communication

  • Efficiency improvements which help your service team meet promise times

Industry-Leading Partnerships & Integrations

  • Certified, bi-directional DMS integrations with all leading DMS providers

  • OEM integrations, including recalls

  • Dealer Tire, allowing for instant access to selection and pricing

  • Online payments through Stripe, an industry-leading payment platform

Industry-Leading Partnerships & Integrations

  • Certified, bi-directional DMS integrations with all leading DMS providers

  • OEM integrations, including recalls

  • Dealer Tire, allowing for instant access to selection and pricing

  • Online payments through Stripe, an industry-leading payment platform

ONE Platform gives your dealership:

  • Online & Mobile Scheduling

  • OEM & Dealer Recommended Services

  • Dealer Pricing

  • Mobile Check-In

  • Tablet-based Advisor Check-In

  • Shop Loading

  • Scheduling Controls

  • Service History

  • BDC Appointment Management

  • BDC Call Management & Reporting

  • Email & Text Messaging

  • Marketing Campaigns

  • Digital MPI

  • Email & Text MPI Approvals

  • Parts Inventory and Alerts

  • Dashboard Performance Management

  • Payments

  • Reporting & Analytics

We’re dedicated to your success.

Learn more about our commitment to training and ongoing support.

ONE Platform integrates with leading DMS providers, ensuring seamless and consistent customer and vehicle information. Additionally, dynamic reporting and analytics provide insightful details into your dealership’s retention and profitability. 

Deliver an enhanced service experience for both your customers and your employees with ONE Platform. It’s more than just an end-to-end solution.

“Dealer-FX has frictionless integrations, a robust walk-around, and a modern way to communicate with guests. Since adopting the program, we have seen increases in ELR, overall Dollars per RO, and our CSI/Service Retention scores.”

Rich Mahon, VP/General Manager, Toyota South Atlanta, Morrow, GA

“Dealer-FX has the tools, technology, systems, and most importantly service, that has helped my service department almost DOUBLE OUR CUSTOMER PAY HOURS PER RO.”

 

Andy Fisher, General Manager, Serra Kia, New Gardendale, AL

“One of the biggest benefits of ONE Platform is communication both with customers and internally. It has made it a lot easier to stay in contact with customers with email and text. Tools like Digital MPI not only help us communicate more clearly with our customers, but also increase approvals of MPI recommendations.”

Bill Wolfe, Fixed Ops Director. , St Marys Chevrolet, St Marys, PA

Thousands of dealers have made Dealer-FX their sole service technology partner. Discover the difference.

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