Mobile Solutions for Customers

Mobile and contactless service solutions designed for your customers.

Dealer-FX is committed to designing service technology that delivers convenience and transparency for consumers, while still streamlining your service department’s processes. With customer experience poised to overtake price and product as the leading brand differentiator, it’s never been more critical to provide your customers with a world-class digital experience.

To empower your customers throughout their service journey, we’ve designed these mobile-centric solutions which are included in your ONE Platform or Experience suite:

Online Scheduling

Give customers intuitive and convenient service scheduling directly from your website. Without the need to log in, they can schedule appointments from any device, 24/7. With DMS integration and data sourced from your Dealer-FX solution, customers can:

  • Book service appointments 24/7 based on time slots/dates/advisor availability

  • View VIN-driven factory requirements and dealer recommended service menus

  • Receive appointment confirmation and reminder emails

  • No sign-ups or logins required

Dealer-FX clients have experienced a 20% lift in dollars per RO on average when their customers book a service appointment through online scheduling.

Mobile Check-In

Offer your customers a ‘contactless’ check-in process, ensuring a safe and convenient method to check in for service, directly from their mobile device. Your dealership can simply send a link via text or email, allowing your customers to begin their check-in before they arrive at the dealership. The mobile check-in process allows customers to:

  • Review selected services

  • Add recommended services

  • Provide a digital signature for approval

Dealer-FX clients are seeing up to $31 in additional services per RO on average when online scheduling is combined with a mobile check-in.

Mobile Check-In

Offer your customers a ‘contactless’ check-in process, ensuring a safe and convenient method to check in for service, directly from their mobile device. Your dealership can simply send a link via text or email, allowing your customers to begin their check-in before they arrive at the dealership. The mobile check-in process allows customers to:

  • Review selected services

  • Add recommended services

  • Provide a digital signature for approval

Dealer-FX clients are seeing up to $31 in additional services per RO on average when online scheduling is combined with a mobile check-in.

Digital MPI

This solution provides a convenient, contactless, and digital approach to sharing technician recommendations with your customers. By simply sending a link via text, customers can easily review inspection results and approve recommended services from their mobile device while on the go. Each recommendation includes an associated explanation and price estimate.

Customers approve twice as much* recommended work for dealers using DMPI than those not using DMPI for technician approvals.

*dollar value of approved recommendations

NEW – Payments

You can now give your customers the convenient, safe, and contactless check-out experience they expect with Payments from Dealer-FX. Your dealership can send a payment request directly to a customer’s mobile device. 

Customers can make their payments with mobile wallets like Apple Pay or Google Pay, and all major debit and credit cards – while avoiding peak hour lineups at the cashier!

Find out more about Payments.

NEW – Payments

You can now give your customers the convenient, safe, and contactless check-out experience they expect with Payments from Dealer-FX. Your dealership can send a payment request directly to a customer’s mobile device. 

Customers can make their payments with mobile wallets like Apple Pay or Google Pay, and all major debit and credit cards – while avoiding peak hour lineups at the cashier!

Find out more about Payments.

Ready to deliver the modern and mobile-centric experience your customers demand?