1606, 2020

5 Best Practices to Master Appointment Setting

By |June 16th, 2020|Tags: , , |Comments Off on 5 Best Practices to Master Appointment Setting

5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]

Introducing the NEW Dealer-FX Learning Academy

By |June 9th, 2020|Categories: COVID-19, Insights|Tags: , , |

Introducing the NEW Dealer-FX Learning Academy During this unprecedented time, Dealer-FX is committed to providing our dealers with the support, tools, and resources that they need to be successful. That is why we are pleased to announce the launch of the new and improved Dealer-FX Learning Academy. With the rapidly evolving challenges that your business […]

Is Your Dealership Ready to Meet the Demands of Operating in a Post COVID-19 Environment?

By |June 5th, 2020|Categories: Insights, Webinar|Tags: |

FREE WEBINAR Learn how Dealer-FX can support your dealership in driving service operation efficiency while delivering an exceptional customer experience. Join Steve Miner, Senior Director of Sales, as he shares how Dealer-FX can support your dealership through this transition. THERE ARE TWO SESSIONS – REGISTER TODAY With essential solutions designed to meet the needs of […]

Re-Inventing Automotive Software in Today’s Challenging Environment: A Q&A with Dealer-FX CTO, Alan Fong

By |May 22nd, 2020|Categories: COVID-19, Insights|Tags: , , |

Dealer-FX’s Experience package was recently launched with two goals in mind:  Making appointment scheduling and service check-in easy for the vehicle owner, and enabling simple appointment management and customer communication for the dealership. We sat down for a Q&A session with our Chief Technology Officer, Alan Fong, to get his thoughts on how this new […]

Texting MPI Results Will Help Your Dealership Adhere to COVID19 Regulations

By |May 14th, 2020|Categories: COVID-19, Insights|Tags: , , , , , |

Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve  Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI:  Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]

Service Dashboard Can Help Your Dealership Navigate COVID-19

By |May 5th, 2020|Categories: COVID-19, Insights|Tags: , , , , |

Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to:  Effortlessly communicate with the […]

Discover why thousands of dealers have chosen Dealer-FX:

Higher CSI Score**
Additional FRM Booked with Online Scheduler**
Increase in CP $ per RO*
Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers. **J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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