5 Best Practices to Master Appointment Setting

5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]

By |2020-09-21T20:38:34-04:00|Insights|Comments Off on 5 Best Practices to Master Appointment Setting

Introducing the NEW Dealer-FX Learning Academy

Introducing the NEW Dealer-FX Learning Academy During this unprecedented time, Dealer-FX is committed to providing our dealers with the support, tools, and resources that they need to be successful. That is why we are pleased to announce the launch of the new and improved Dealer-FX Learning Academy. With the rapidly evolving challenges that your business […]

By |2020-09-09T20:21:43-04:00|COVID-19, Insights|0 Comments

Is Your Dealership Ready to Meet the Demands of Operating in a Post COVID-19 Environment?

FREE WEBINAR Learn how Dealer-FX can support your dealership in driving service operation efficiency while delivering an exceptional customer experience. Join Steve Miner, Senior Director of Sales, as he shares how Dealer-FX can support your dealership through this transition. THERE ARE TWO SESSIONS – REGISTER TODAY With essential solutions designed to meet the needs of […]

By |2020-09-09T14:23:52-04:00|Insights, Webinar|Comments Off on Is Your Dealership Ready to Meet the Demands of Operating in a Post COVID-19 Environment?

Re-Inventing Automotive Software in Today’s Challenging Environment: A Q&A with Dealer-FX CTO, Alan Fong

Dealer-FX’s Experience package was recently launched with two goals in mind:  Making appointment scheduling and service check-in easy for the vehicle owner, and enabling simple appointment management and customer communication for the dealership. We sat down for a Q&A session with our Chief Technology Officer, Alan Fong, to get his thoughts on how this new […]

By |2020-09-09T14:28:19-04:00|COVID-19, Insights|Comments Off on Re-Inventing Automotive Software in Today’s Challenging Environment: A Q&A with Dealer-FX CTO, Alan Fong

Texting MPI Results Will Help Your Dealership Adhere to COVID19 Regulations

Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve  Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI:  Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]

By |2020-09-09T14:32:03-04:00|COVID-19, Insights|0 Comments

Service Dashboard Can Help Your Dealership Navigate COVID-19

Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to:  Effortlessly communicate with the […]

By |2020-10-09T15:31:59-04:00|COVID-19, Insights|Comments Off on Service Dashboard Can Help Your Dealership Navigate COVID-19

Dealer-FX Launches Experience

Essential Tools to Deliver an Exceptional Customer Experience During and Post COVID-19. Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, announced the launch of Experience today, a new offering that makes appointment scheduling and service check-in easy for the vehicle owner while making appointment management and customer communication simple […]

By |2020-09-21T19:41:02-04:00|Insights, News|Comments Off on Dealer-FX Launches Experience

Rising to the Challenge

When times are tough, resilient dealers rely on fixed operations to get them through. It’s a fundamental precept of our business and one we all know well. Through war, terrorist attacks, and market collapse, fixed ops have kept the lights on and the automotive industry thriving. But this is different. With the outbreak of COVID-19, […]

By |2020-09-09T17:19:18-04:00|COVID-19, Insights, White Paper|Comments Off on Rising to the Challenge

Dealer-FX Announces Mobile Check-In for Service

Innovative Solution Provides Dealers and Their Customers with a Safe and Contactless Check-in Alternative Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, today announced the launch of Mobile Check-In, a contactless check-in application that enables physical distancing.  The application makes the safety of dealership employees and customers a top […]

By |2020-09-21T20:23:09-04:00|Insights, News|Comments Off on Dealer-FX Announces Mobile Check-In for Service
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