Blog
Digital Dealer 27 Preview: Five Ways To Win At Customer Service In The Digital Age
Join Greg Dryden from Dealer-FX at DD27, and learn how to win at customer service in the digital age. By now you probably know about the value of digital solutions to your marketing, sales and service operations. About how it connects the overall dealership environment and improves the experience. Most of all, how it […]
Tacoma Dodge Delivers an End-to-end Service Experience With wiADVISOR 3.0
Tacoma Dodge opened in 2011 and has quickly become one of the largest dealerships in Washington State. They are one of 407 FCA dealerships to earn the prestigious 2019 Customer First Award for Excellence certified by J.D. Power.
Three Questions About Digital MPI… And One Special Feature
Exceeding expectations in a profitable and efficient way requires technology. That’s a simple fact. For Dealer-FX, getting to the heart of the matter is what Digital MPI is meant to do. It’s designed to be a fast and convenient way to get approvals on service recommendations. By reducing the time it takes to get a response from the customer and decreasing phone calls back and forth, Digital MPI improves department efficiency and vehicle throughput, saving technicians and advisors time.
Nourse Nissan Streamlined Processes and increased $ Per Repair Order with Nissan SWS From Dealer-FX
Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.
J.D. Power to Dealers: Go Digital with Service
Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.
Car Candy: 2019 New York Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Ten Ways to Find the Holy Grail of the Service Department
Quick: What’s simple to do, difficult to master, but critical to your service business? The "Holy Grail" of your service department is the art of appointment setting, because getting people to make an appointment is the first and most important step toward service success.
Three Questions to Ask About Technician Inspection…and One Special Feature
What happens when you give technicians multiple layers of valuable information -- right at their fingertips -- and right when they need it during an inspection?
Car Candy: 2019 Geneva Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Automotive Tech and Trends Round-Up: Slow Down Sales and Subscription Opportunities
If recent automotive news tells us anything, it’s that sales are slow – and change is fast. Automakers and dealerships are navigating declining demand while at the same time managing shifts in consumer expectations.
Ten Questions to Ask About ONE Platform
Choosing the right technology can be complicated. To that end, it’s important to be prepared by understanding the basics of the technology -- and having a few tough questions at the ready.
Dealer-FX Wraps NADA 2019
Dealer-FX celebrated an upbeat and successful NADA 2019, thanks to the popularity of ONE Platform, and debuts like the Sales2Service mobile solution.
Using Technology to Turn Show and Tell into “Show and Sell”
Using digital images and video to show needed service is just the start of what technology can do in terms of showing a customer the true and urgent service needs of their vehicle. Today, software is available that accesses data from the VIN, dealership management system and automaker database.
Automotive News: Magic Toyota Uses Fixed Ops Technology to Boost Sales
Imagine knowing exactly what a customer needs – and how to present it to them – before they even get out of their car. It almost sounds too good to be true, right? But it's not. In fact, a recent Automotive News article shows just how real it is – and then some.
Automotive Retail: What’s Hot, and Not, for 2019
Every turn of the calendar sees its share of new technology solutions and ideas. It’s an incremental evolution of technology and human advancement, the process of which washes out the bad ideas and strengthens solutions that offer value to customers, dealers, and shop owners.
Discover why thousands of dealers have chosen Dealer-FX:
*Results represent multiple product configurations across thousands of North American dealers.
**J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.
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