Blog2021-06-21T20:10:28-04:00

Blog

Focusing on the Guest Experience has Revenue and Retention Going North for Toyota South Atlanta

About the Dealership Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in the service lane.    Results Since adopting the Toyota Service Technologies Program in early 2018, they […]

Modern Dealership Interview with Dealer-FX CEO, Bill Lucchini at NADA2020

The host of In the Box from Modern Dealership Magazine, Joey Little, sat down with Bill Lucchini, CEO of Dealer-FX, to chat about the Power of ONE Platform at NADA2020. About Modern Dealership Magazine Modern Dealership informs and supports today’s automotive professionals, providing them with a strategic business advantage in a quickly evolving industry. Written […]

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Car Candy: 2020 Canadian International Auto Show

More than 1,000 vehicles, including exotic concepts, rare classics and wild supercars were on display this month at the 2020 Canadian International AutoShow, here are a few that caught our eye. Hyundai Vision T Plug-in Hybrid SUV Concept Jeep Gladiator Mojave BMW Vision M Concept Genesis GV80 Bugatti La Voiture Noire The Real Star of […]

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Highlights from NADA2020

It was another successful year at NADA for the Dealer-FX Team! We met a lot of new friends and had time to nourish and strengthen existing relationships. Dealers and our OEM Partners were excited to hear about our latest solutions, Customer Self Check-In and Total Service Marketing and our new partnership with Kia Motors America. […]

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5 Ways to WIN at Customer Service in the Digital Age

Is your dealership ready to offer the same digital customer experience companies such as Uber, Amazon, and Starbucks provide? Join Greg Dryden, Vice President of Client Optimization at Dealer-FX, for an informative webinar. He will outline the benefits of delivering a digital customer experience and simple ways you can start transforming your service department today. […]

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Discover the Power of ONE Platform at NADA2020

ONE Team | ONE Goal | ONE Platform GROWTH: ONE Platform brings more service business into your dealership and provides more opportunity for revenue and growth. EFFICIENCY: ONE Platform drives efficiency and increases capacity so you get more out of every resource in your service department. RETENTION: ONE Platform creates a great customer experience which […]

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In the First Year, Friendly Kia Nearly Doubles Average $ Sold During Check-In

About the Dealership Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers. Results Friendly Kia signed up for ONE Platform in February 2019. Since then, they have seen very strong results, including a 43% […]

Categories: Kia, Success Stories|

Van Horn Dodge Continues To Build On Their Success With wiADVISOR 3.0

About the Dealership Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.” They believe that car shopping and service experience should be easy, straightforward and hassle-free.    Results Van Horn Dodge was an early […]

Categories: FCA, Success Stories|

wiADVISOR 3.0 Has Crown Chrysler Dodge Jeep Ram Feeling Royal With A 31% Increase In Maintenance Penetration

  About the Dealership Crown Chrysler Dodge Jeep Ram is committed to providing exceptional service in a timely manner and their Technicians treat each car as if it’s their own. The Cleveland, TN dealer received the Consumer Satisfaction Award from DealerRater in 2019 as a result. Results Crown Chrysler Dodge Jeep Ram was an early […]

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Increasing Repair Approvals Is Now Simply A Click Away

Recently while traveling, I spoke with a gentleman who told me his wife no longer wanted to service with her usual dealership. Why? The service department did not have the technology to electronically send inspection results and recommendations. She has neither the time nor the desire to review them over a phone call. She decided […]

Categories: Insights|

High Utilization Pays High Dividends For South Dade Toyota

About the Dealership South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family. Results South Dade’s high utilization of the Toyota Service Technologies program has helped them achieve 48% Maintenance […]

Categories: Success Stories, Toyota|

Discover The Power Of ONE At NADA2020

ONE Platform from Dealer-FX will drive the digital transformation of your service department and give your employees the tools they need to satisfy customers and increase profits. The Dealer-FX Team will be at the NADA 2020 Expo in Las Vegas, February 15-17, 2020, in booth #545C to demonstrate the POWER of ONE Platform to OEMs […]

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Post Inspection Recommendations Result In A 36% Increase In Additional Service Request Dollars Sold

About the Dealership Bellingham Nissan believes in building a strong community by supporting local charities in the Bellingham, WA area. Before going live on the Nissan SWS Program from Dealer-FX, they were using paper forms and their DMS.    Results Since launching on the program, Bellingham Nissan has seen an increase across all KPIs, including […]

Categories: Nissan, Success Stories|

Automotive Tech Round-up: CES Is Future-focused

The 2020 Consumer Electronics Show (CES) in Las Vegas is quickly approaching. It has always been the nerve center of digital innovation, but the show is quickly becoming one of the largest automotive shows in the world. Audi, Toyota, Hyundai, Nissan are just some of the automakers that are exhibiting at CES this year. Here […]

Categories: Insights|

Dealer-FX Tools, Technology And Systems Almost Doubled Our Customer Pay Hours Per R.O.

About the Dealership Serra Gardendale Kia is committed to doing “Whatever It Takes” in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term customer loyalty. From the Dealership “Now in my 7th year as General Manager of Kia Franchises, […]

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Discover why thousands of dealers have chosen Dealer-FX:

0pt
Higher CSI Score**
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Additional FRM Booked with Online Scheduler**
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Increase in CP $ per RO*
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Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers. **J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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