Blog2021-06-21T20:10:28-04:00

Blog

Dealer-FX Announces Integration with Lautopak Software

Dealer-FX Announces Integration with Lautopak Software  Providing a Bi-Directional, Seamless Connection Between Dealer-FX’s ONE Platform and Lautopak’s Dealer Management System, IMPAK  We are excited to announce that we have integrated ONE Platform with Lautopak Software’s DMS, IMPAK.net to provide our dealer clients with a comprehensive, efficient, and integrated experience. Our certified integration with Lautopak simplifies the scheduling and repair order process for dealers by enabling: Bi-directional Appointment Integration Repair Order Integration Real-time Parts Inventory and Location Check Historical Repair Order and F&I Sales Customer DMS Search Dealer-FX Partners In ...

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64% Increase in Sales Leaves No Doubts for Mike Johnson’s Hickory Toyota

64% Increase in Sales Leaves No Doubts for Mike Johnson's Hickory Toyota About the Dealership Mike Johnson's Hickory Toyota is a 10-time recipient of the Toyota President's Award. This award is the most prestigious accolade that Toyota awards its dealers and is based on Service Satisfaction, Sales Satisfaction, Market Share Attainment, Vehicle Delivery Excellence, and Employee Training & Certification. Results Within the first few months of launching the Toyota Service Technologies Program from Dealer-FX, Mike Johnson’s Hickory Toyota has seen significant gains in Dollars per RO ...

Categories: Success Stories, Toyota|

Virtual Training Success

Dealers find success with Virtual Training When COVID-19 hit in March, Dealer-FX we had to transform our installation and training models from in-dealership to virtual overnight to ensure the safety of our dealers and our team. Since that time, we have delivered over 12,000 hours of virtual training and consultations with our dealers. Remote training is proving to be just as effective – and sometimes more so – than on-site visits. There are many benefits to Virtual Training, including: Multiple team members ...

Categories: FCA, Success Stories|Tags: , , , |

South Trail Chrysler’s CP Sales Go North by 25% with wiADVISOR

South Trail Chrysler's CP Sales Go North by 25% with wiADVISOR About the Dealership Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in 2019 for Southern Alberta. They opened their doors on February 1st, 2016 and implemented the wiADVISOR Program in 2018. Results wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive results. ...

Categories: FCA, Success Stories|

Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO

Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO About the Dealership St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO, and maintenance penetration. From the Dealership “Before Dealer-FX, we were on a competitive solution that was expensive and not user friendly. Our other store, St Marys Chrysler, has been on the wiADVISOR Program from Dealer-FX ...

Categories: GM, Success Stories|Tags: , , , |

Webinar: Maximize Your ROI with Total Service Marketing

What is the ROI of your service marketing efforts? Now is the time to capitalize on all revenue opportunities. If you aren’t following up with every customer that declines services, misses appointments, is overdue for service, or is not returning for service, you are losing out. WEBINAR  Ashleigh Dungan, Business Development Manager at Dealer-FX, covers: How […]

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5 Best Practices to Master Appointment Setting

5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]

Categories: Insights|Tags: , , |

Introducing the NEW Dealer-FX Learning Academy

Introducing the NEW Dealer-FX Learning Academy During this unprecedented time, Dealer-FX is committed to providing our dealers with the support, tools, and resources that they need to be successful. That is why we are pleased to announce the launch of the new and improved Dealer-FX Learning Academy. With the rapidly evolving challenges that your business […]

Categories: COVID-19, Insights|Tags: , , |

Re-Inventing Automotive Software in Today’s Challenging Environment: A Q&A with Dealer-FX CTO, Alan Fong

Dealer-FX’s Experience package was recently launched with two goals in mind:  Making appointment scheduling and service check-in easy for the vehicle owner, and enabling simple appointment management and customer communication for the dealership. We sat down for a Q&A session with our Chief Technology Officer, Alan Fong, to get his thoughts on how this new […]

Categories: COVID-19, Insights|Tags: , , |

Texting MPI Results Will Help Your Dealership Adhere to COVID19 Regulations

Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve  Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI:  Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]

Categories: COVID-19, Insights|Tags: , , , , , |

Service Dashboard Can Help Your Dealership Navigate COVID-19

Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to:  Effortlessly communicate with the […]

Rising to the Challenge

When times are tough, resilient dealers rely on fixed operations to get them through. It’s a fundamental precept of our business and one we all know well. Through war, terrorist attacks, and market collapse, fixed ops have kept the lights on and the automotive industry thriving. But this is different. With the outbreak of COVID-19, […]

Categories: COVID-19, Insights, White Paper|Tags: , , , |

COVID-19: Moving Forward

Automate COVID-19 Communications with Customer Connect Customer Connect is a CRM built for dealers that helps you provide quick and easy COVID-19 updates to your customers with pre-built templates for text and email campaigns. It is a web-based application that gives your employees the ability to work remotely during this challenging time. While it’s not […]

Categories: COVID-19, Insights|Tags: , , , , , |

COVID-19: Moving Forward

Learn How ONE Platform Can Help Your Dealership Navigate COVID-19 During this challenging time, you can be confident that Dealer-FX will continue to deliver the support and commitment you have come to expect. Keeping the safety of your customers and employees top of mind, ONE Platform offers many tools that provide a safe, no-touch service […]

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Discover why thousands of dealers have chosen Dealer-FX:

0pt
Higher CSI Score**
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Additional FRM Booked with Online Scheduler**
$0
Increase in CP $ per RO*
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Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers. **J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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