An Exceptional Service Experience is at Your Customers’ Fingertips

An Exceptional Service Experience is at Your Customers' Fingertips It may come as a surprise, but there are still many dealers out there that haven't started offering the type of digital service experience to customers that we are now getting from many leading brands. Several years ago, Panera introduced a new ordering system. You select your items, double tap to Apple Pay, and it’s done. Later, you drive to Panera, pick up your order off the shelf, and you’re good to go. They created an end-to-end mobile experience that was simple and better ...

Categories: Technology|

Snap-on acquires Dealer-FX

Snap-on acquires Dealer-FX We are excited to announce that Dealer-FX has been acquired by Snap-on Incorporated. We are passionate about delivering on our mission of helping fixed operations teams succeed, and being part of Snap-on will accelerate our ability to bring innovation to our customers. Our industry-leading service operations software is a powerful addition to Snap-on’s broad OEM and dealership-focused portfolio. Their Electronic Parts Catalogs (EPC), essential tool and diagnostics programs, and custom analytics are used in more than 50,000 dealerships worldwide. Dealer-FX was founded to address the inefficiencies that were commonplace in service operations. We are committed to ...

Categories: Blog|

5 Benefits of Moving Your Service Department to the Cloud

5 Benefits of Moving Your Service Department to the Cloud When tech companies say your data is in the cloud, or that you can work in the cloud, it has nothing to do with white fluffy things in the sky. Your data isn’t actually soaring alongside aircraft or in the wind. It has an actual home. It’s stored somewhere — lots of somewheres — and a network of servers find what you need and deliver it. The cloud refers to software and services that run on the Internet, instead of locally on your computer. Most cloud services can be ...

Categories: Insights|

Introducing Visual MPI: Empower your technicians with integrated video

Introducing Visual MPI: Empower your technicians with integrated video We’re excited to launch Visual MPI - a new approach to sending required repair videos to your customers. This new feature in our ONE Platform suite can help your dealership in three key ways: enhancing service department efficiency, generating upselling opportunities, and increasing transparency with customers. Why Visual MPI? Video is an excellent way to help customers understand what’s happening with their vehicles. However, to be a functional tool for dealers, it has to fit seamlessly into their service process. We’ve listened to our clients, and ...

Categories: Technology|

Achieve 30% Efficiency Improvement with Snap-on EPC Integration

Achieve 30% Efficiency Improvement with Snap-on EPC Integration Dealer-FX now integrates with the Snap-on Electronic Parts Catalog (EPC) - delivering unmatched efficiency and productivity for dealership service departments. With this industry-first integration, the Parts Department can easily transfer picklists directly into the multi-point inspection process.  Parts Managers are always looking for ways to improve efficiency and productivity. Dealer-FX’s integration with the Snap-on EPC does just that. Here’s how: Reduced steps to specify parts and add them to the MPI  Quicker cycle times when building and processing parts/service quotes Faster confirmation of parts pricing and availability  ...

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Discover why thousands of dealers have chosen Dealer-FX:

Higher CSI Score**
Additional FRM Booked with Online Scheduler**
Increase in CP $ per RO*
Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers. **J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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