Blog2021-06-21T20:10:28-04:00

Blog

Scheduling Improvements Deliver Success at McGrath Lexus of Chicago

Scheduling Improvements = Success at McGrath Lexus of Chicago About the Dealership Founded in 1991, this Illinois-based dealership offers a wide range of luxury vehicles, new and pre-owned, and has a reputation of always treating their customers right. Their amazing selection, along with their vehicle service and financing options, has made them a Chicago preferred shop. Recently, they have been awarded “Elite of Lexus” status based on customer feedback and satisfaction. Turning Scheduling Challenges into Appointments and Revenue Frank Tranchida, Service Manager, faced a lot of challenges running his large service center efficiently ...

Categories: Success Stories|

Dealer-FX Drives Profits and Streamlines Processes for Germain Toyota of Naples

Dealer-FX Drives Profits and Streamlines Processes for Germain Toyota of Naples About the Dealership Located in southwest Florida and member of the Germain Motor Company, Germain Toyota of Naples has earned the Edmunds Top Dealer Award 5 years in a row, as well as receiving Premier 5 Star Dealer Award. As the #1 Certified Pre-Owned Volume Dealer in Southwest Florida for 2019-2020, they continue to work towards the high standards that were established since their founding in 1947. Meeting Today’s Market Demand Cindy Lentz, Parts, Service, and Body Shop Director, discusses how Dealer-FX ...

Categories: Success Stories|

38% increase in additional service recommendations for Northside Nissan

Following the Dealer-FX process has led to a 38% increase in additional service recommendations sold for Northside Nissan About the dealership Even though Northside Nissan is one of Edmonton’s newest Nissan dealers, they are part of the Drive Edmonton Auto Group which has been in business for over 30 years. They are dedicated to the community and understand the importance of giving back to people and groups in the Edmonton area. Dealer Profile Region: Prairie Service Advisors: 3 Technicians: 7 Lube Technicians: 4 DMS Provider: R&R Results ...

Categories: Success Stories|

82% increase in maintenance penetration taking Straightline’s service metrics upwards

wiADVISOR has Straightline's service metrics moving upward, including an 82% increase in maintenance penetration About the dealership Straightline Chrysler Jeep Dodge Ram prides itself on excellent customer service, transparency, and having Dodge - their dealership dog. They are a full-service dealership in Fort Saskatchewan, Alberta and signed up for wiADVISOR in 2018. Dealer Profile Business Centre: Western Service Advisors: 2 Technicians: 6 DMS Provider: PBS Results Since implementing the wiADVISOR Program, Straightline Chrysler Dodge Jeep Ram has achieved some impressive results. 82% ...

Categories: Success Stories|

10 Common Mistakes Made in Fixed Operations

On-demand webinar: 10 Common Mistakes Made in Fixed Operations Dealer-FX’s CEO, Bill Lucchini and Senior Manager, Product Operations, Steven Marques had the pleasure of presenting a webinar for the Automotive News “Power Training” series. The pair discussed ten of the common mistakes dealerships make in fixed operations - particularly when implementing new technology. In addition, our dynamic duo offered up some great tips on making an effective transition to digital solutions. Viewers of the webinar also learned: How to avoid the pitfalls of ‘patch’ solutions and create a digital workflow that works ...

Categories: Webinar|

Introducing a new approach to service communications

Introducing a new approach to service communications We’ve just launched a communications tool within our ONE Platform application suite. This innovative messaging feature enables real-time communication via instant chat with your team, and via SMS/text with your customers Why did we develop our communications tool? We conducted a significant amount of user interviews. What did we discover? Dealers need a solution that meets their communication needs - and scales as their business grows. Many dealers were stuck using a “just ok” solution within an existing end-to-end software suite that ...

Categories: Technology|

An Exceptional Service Experience is at Your Customers’ Fingertips

An Exceptional Service Experience is at Your Customers' Fingertips It may come as a surprise, but there are still many dealers out there that haven't started offering the type of digital service experience to customers that we are now getting from many leading brands. Several years ago, Panera introduced a new ordering system. You select your items, double tap to Apple Pay, and it’s done. Later, you drive to Panera, pick up your order off the shelf, and you’re good to go. They created an end-to-end mobile experience that was simple and better ...

Categories: Technology|

Snap-on acquires Dealer-FX

Snap-on acquires Dealer-FX We are excited to announce that Dealer-FX has been acquired by Snap-on Incorporated. We are passionate about delivering on our mission of helping fixed operations teams succeed, and being part of Snap-on will accelerate our ability to bring innovation to our customers. Our industry-leading service operations software is a powerful addition to Snap-on’s broad OEM and dealership-focused portfolio. Their Electronic Parts Catalogs (EPC), essential tool and diagnostics programs, and custom analytics are used in more than 50,000 dealerships worldwide. Dealer-FX was founded to address the inefficiencies that were commonplace in service operations. We are committed to ...

Categories: Blog|

5 Benefits of Moving Your Service Department to the Cloud

5 Benefits of Moving Your Service Department to the Cloud When tech companies say your data is in the cloud, or that you can work in the cloud, it has nothing to do with white fluffy things in the sky. Your data isn’t actually soaring alongside aircraft or in the wind. It has an actual home. It’s stored somewhere — lots of somewheres — and a network of servers find what you need and deliver it. The cloud refers to software and services that run on the Internet, instead of locally on your computer. Most cloud services can be ...

Categories: Insights|

Introducing Visual MPI: Empower your technicians with integrated video

Introducing Visual MPI: Empower your technicians with integrated video We’re excited to launch Visual MPI - a new approach to sending required repair videos to your customers. This new feature in our ONE Platform suite can help your dealership in three key ways: enhancing service department efficiency, generating upselling opportunities, and increasing transparency with customers. Why Visual MPI? Video is an excellent way to help customers understand what’s happening with their vehicles. However, to be a functional tool for dealers, it has to fit seamlessly into their service process. We’ve listened to our clients, and ...

Categories: Technology|

Achieve 30% Efficiency Improvement with Snap-on EPC Integration

Achieve 30% Efficiency Improvement with Snap-on EPC Integration Dealer-FX now integrates with the Snap-on Electronic Parts Catalog (EPC) - delivering unmatched efficiency and productivity for dealership service departments. With this industry-first integration, the Parts Department can easily transfer picklists directly into the multi-point inspection process.  Parts Managers are always looking for ways to improve efficiency and productivity. Dealer-FX’s integration with the Snap-on EPC does just that. Here’s how: Reduced steps to specify parts and add them to the MPI  Quicker cycle times when building and processing parts/service quotes Faster confirmation of parts pricing and availability  ...

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Enhanced integration with CDK now available through Fortellis

Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is an open technology platform developed by CDK to reduce data exchange friction points for the automotive industry. Software providers, like Dealer-FX, can develop an integration which will result in data being automatically passed through Dealer-FX to CDK, eliminating double entry. Why is Fortellis important? The days of double data entry are over. Our new integration means everything an advisor does in Dealer-FX during check-in will now flow automatically into their CDK DMS. Employees spend less time bogged down in administrative systems ...

Categories: Blog|

Enhanced integration with CDK now available through Fortellis

Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is an open technology platform developed by CDK to reduce data exchange friction points for the automotive industry. Software providers, like Dealer-FX, can develop an integration which will result in data being automatically passed through Dealer-FX to CDK, eliminating double entry. Why is Fortellis important? The days of double data entry are over. Our new integration means everything an advisor does in Dealer-FX during check-in will now flow automatically into their CDK DMS. Employees spend less time bogged down ...

Categories: Technology|

Discover What’s New at NADA2021

Discover What's New at NADA2021 The first-ever Virtual NADA Show is taking place on February 9-11, 2021. The Dealer-FX Team will be on-demand to demonstrate how we help your dealership deliver the modern service experience your customers expect. Our mobile, contactless technology provides transparency and convenience for your customers while streamlining your service department’s processes. We’re creating a mobile-focused experience at every customer touchpoint in the service journey.  Come visit the Dealer-FX virtual booth or connect with us through the NADA Show online channels:  Live Chat One-on-One Appointments Live Virtual Meeting Rooms Networking Area What's New ...

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Dealer-FX Announces Integration with Lautopak Software

Dealer-FX Announces Integration with Lautopak Software  Providing a Bi-Directional, Seamless Connection Between Dealer-FX’s ONE Platform and Lautopak’s Dealer Management System, IMPAK  We are excited to announce that we have integrated ONE Platform with Lautopak Software’s DMS, IMPAK.net to provide our dealer clients with a comprehensive, efficient, and integrated experience. Our certified integration with Lautopak simplifies the scheduling and repair order process for dealers by enabling: Bi-directional Appointment Integration Repair Order Integration Real-time Parts Inventory and Location Check Historical Repair Order and F&I Sales Customer DMS Search Dealer-FX Partners In ...

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Discover why thousands of dealers have chosen Dealer-FX:

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Higher CSI Score**
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Additional FRM Booked with Online Scheduler**
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Increase in CP $ per RO*
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Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers. **J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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