Blog2020-10-09T10:57:15-04:00

Blog

Dealer-FX Enhances Industry-Leading Service Suite with Customer Self-Service Solutions

Dealer-FX Enhances Industry-Leading Service Suite with Customer Self-Service Solutions Delivering convenience and transparency for consumers, while streamlining processes for automotive service departments. Dealer-FX, the leading service lane technology provider for automotive retailers and OEMs, announced today new enhancements to its end-to-end service suite, which includes self-service solutions for the consumer. Dealer-FX’s newest addition -- payments -- further enables consumers to choose how they interact at every step of the service process – via text, on a mobile device, on a website, in person or over the phone. Interacting in a self-serve, mobile-centric capacity is increasingly important to vehicle

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Dealer-FX Partners with Aeris and Mitsubishi Motors to Accelerate Connected Car Technology

Dealer-FX Partners with Aeris and Mitsubishi Motors to Accelerate Connected Car Technology ONE Platform is a cloud-based system that integrates with OEM data, leading DMS providers, and third-party systems to make service departments more efficient and profitable. Our new partnership with Mitsubishi Motors North America, Inc. (MMNA) and Aeris leverages connected car technology to enhance the Mitsubishi customer service and ownership experience. Dealer-FX and Aeris Mobility Services have integrated with the My MITSUBISHI CONNECT mobile app to enable Mitsubishi Eclipse Cross drivers to view real-time service and maintenance needs, as reported by their vehicles. This system provides owners with

Categories: Mitsubishi, News|Tags: , , |

Virtual Training Success

Dealers find success with Virtual Training When COVID-19 hit in March, Dealer-FX we had to transform our installation and training models from in-dealership to virtual overnight to ensure the safety of our dealers and our team. Since that time, we have delivered over 12,000 hours of virtual training and consultations with our dealers. Remote training is proving to be just as effective – and sometimes more so – than on-site visits. There are many benefits

Categories: FCA, Success Stories|Tags: , , , |

South Trail Chrysler’s CP Sales Go North by 25% with wiADVISOR

South Trail Chrysler's CP Sales Go North by 25% with wiADVISOR About the Dealership Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in 2019 for Southern Alberta. They opened their doors on February 1st, 2016 and implemented the wiADVISOR Program in 2018. Results wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive

Categories: FCA, Success Stories|

Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO

Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO About the Dealership St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO, and maintenance penetration. From the Dealership “Before Dealer-FX, we were on a competitive solution that was expensive and not user friendly. Our other store, St Marys Chrysler, has been on the wiADVISOR Program from Dealer-FX

Categories: GM, Success Stories|Tags: , , , |
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Discover why thousands of dealers have chosen Dealer-FX:

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Higher CSI Score**
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Additional FRM Booked with Online Scheduler**
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Increase in CP $ per RO*
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Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers. **J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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