Real customers.
Real results.

Partnering with Blueprint has increased the level of customer experience in our service department to a premium brand experience that our clients rave about. With Blueprint’s virtual meetings, BDC Performance Tracker, CallRater, and service CRM solutions, we have been able to increase our customer pay and warranty repair orders 10%-12% year over year. Customer retention, brand loyalty and bottom-line increases are not accidental.

Robert Quarles
Service Director, Fred Haas Nissan, TX

I would like to take a moment to express my extreme satisfaction with the entire Blueprint program. Blueprint came with a clear and concise method for streamlining success. It made the process of taking the phone calls, leading the phone calls, staying on track, providing necessary resources, and assisting the customers very easy. The support provided by Blueprint has been a significant factor in the company’s success.

Simone Brown
Service BDC Manager, Sloane Automotive Group, PN

Hiring Blueprint to handle our BDC staffing needs was one of the smartest decisions we’ve ever made! Because of our locale, we’ve constantly struggled to find and attract quality candidates, but Blueprint found many talented candidates and fully vetted them for us. We could not have asked for more in a recruiting partner. Because of Blueprint, we have acquired some of the best talent to have ever joined the Hoffman Auto Group.

Mike Fitzgerald
Service Manager, Hoffman Auto Group, CN

In the first 30 days of launch, our CPRO dollars increased by 68.6%. Our CPRO count increased by 15.2% and our overall show ratio increased by over 90%, leading to a very profitable first month!

Gil Perez
Service Client Care Manager for Crowley Auto Group, CN

The Blueprint process is now more relevant that at any other time because the number of sales calls continue to increase, while web leads continue to drop. Phone skills training is the single more important thing …. and that’s squarely Blueprint’s expertise. They are the premier training company and an invaluable partner.

Bill Feinstein
General Manager for Planet Honda, NJ

Blueprint is a great story for us here at Manhattan Beach Toyota. First, the hard fact – one of our main initial goals was to be in the top 10 for TLE. [Thanks to Blueprint]…we are #2 of 76. In 2022, we experienced a 6% increase in total RO dollars YOY. More importantly, the Blueprint team provided the needed training, direction and support to our Service Client Care Center Manager, allowing her to elevate the BDC and her career to the next level.

Brad Sperber
General Manager, Manhattan Beach Toyota, CA

Over the years, we’ve encountered many systems designed to help direct how we train and manage the BDC, but all end up forcing rigid, repetitive processes that don’t always align with our particular vision for the Dealership. That’s why we value Blueprint’s approach — it not only helps our team understand the customer’s mindset, but also provides a flexible framework that fosters consistency, accountability, and motivation. From an expense-related-to-production standpoint, Blueprint has consistently served to help drive our team to achieve impressive results, including 51.9% growth in just the past six months.

Allen Moznett
President, Toyota of Orange, CA

I’ve been working with Blueprint Recruiting since 2020 and couldn’t be more appreciative of them as a partner. The candidates they send to interview are always thoroughly prepared, with a strong understanding of the schedule, job duties, expectations, salary, and more—it’s clear they’ve been carefully prepped. The quality of the candidates is consistently exceptional, and it’s such a relief not having to source and screen for qualified candidates myself. They truly understand that staffing quality people is essential to performing quality business, and that’s invaluable.

James Reeder
BDC Director, Wilson Automotive Group, CA

Blueprint has been a game-changer for our dealership. Since integrating into our store and training our staff, we’ve achieved three consecutive record-breaking months in service gross. In our very first month, November, our service and parts gross surged by $500K. Now, in January, we’re on track to set an all-time store record, surpassing last year by over $550K. Appointments in our service drive have doubled, our TLE score has climbed 8 spots in the region in just a few short months, and our TLEe score has risen 6 places. CXI has also improved significantly. Blueprint has completely redefined what success should look like for our Service Department!

Ryan Crenshaw
VP & General Manager, Toyota of Riverside, CA

We cannot say enough about the Blueprint BDC training and consulting system. Because of Blueprint, we are seamlessly scheduling service appointments that fully utilize our capacity levels and we consistently hold our BDC team accountable for the results we seek.

If you are looking to increase appointments and revenue, look no further than Blueprint.

Mike Burrell
Service Director, JM Lexus, FL